Elements and Performance Criteria
- Prepare for improvement event
- Engage team members, sponsors and other stakeholders in the event.
- Identify process to be targeted in the improvement event.
- Assist team to identify how their own roles contribute to value to the customer.
- Assist team to identify the boundaries of the event, including any imposed exclusions.
- Identify information and skill needs of the team and arrange for any required training.
- Establish communication processes with sponsors and stakeholders.
- Identify improvements
- Assist team to review current process and identify options for radical improvements.
- Facilitate team activities to evaluate the options and agree on improvements to be made.
- Assist team to plan the activities and identify metrics to be monitored.
- Facilitate allocation of resources and strategies to manage impact on routine work.
- Facilitate the event
- Evaluate improvements
- Assist team to gather and interpret data on the metrics.
- Facilitate team activities to evaluate the outcomes of the event.
- Identify causes for areas of poor performance from changes and identify any additional changes to address them.
- Report to sponsor and other stakeholders on the outcomes of the event.
- Embed improvements